RETURNS AND EXCHANGES
What is your return policy?
- All products must be returned within 30 days since the order was received.
- All products must be returned in their original condition.
- All returns must include the original packaging.
*This applies to all products on our website, including products on sale and underwear.
*Please note that all orders placed between 25th November and 31st December can be returned up until 31st January.
How do I return my order?
To return your order, follow the steps below:
1. Login our customer portal
2. Register your return in the portal.
3. Your return will be assessed and once approved you will receive a pre-paid return label.
Print your return label or on your mobile. Locate your nearest service point for drop off.
When the carrier has scanned your return we will send you a confirmation email to let you know that your return is on its way back to our warehouse.
When received at the warehouse, your return will be processed within 7 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 1-3 business days.
I want to exchange a product?
If you wish to exchange your order you simply return your unwanted item(s) and place a new order online. We hope to be able to provide a standard exchange service in the future.
Or contact our customer support and we'll arrange the exchange for you.
What is the return address?
Company name: Mansour Clothing B.V.
Street: Tussendonk 126
Zip-code: 4878AM
City: Etten-Leur
Country: The Netherlands
