We're here to help

Whether you have a question about sizing, want to know where your order is, or need help with a return, our support team is ready to guide you through it. We'd rather you ask than guess, so reach out about anything, big or small.

Live chat
Our support chat is open Monday to Saturday, 09:00 – 18:00 (CET). Start a conversation and one of us will be with you shortly.

Email & WhatsApp
Prefer to write? Email us at support@themansour.com or send a WhatsApp message to +31 6 23820483. We typically reply within 30 minutes during opening hours, and never later than 90 minutes.

What we can help you with
Sizing and fit advice, order status and delivery updates, returns and exchanges, product care, and wholesale enquiries. Size charts, fit notes and care instructions are also listed on every product page.

Outside our opening hours, leave us a message and we'll pick it up first thing the next working day.