SHIPPING AND DELIVERY
Which countries do you ship to?
We offer world wide standard and express shipping for all orders placed on Themansour.com. Duties are payed on all orders.
Which shipping carriers do you use?
We offer UPS, DHL and PostNL. The available shipping service is based on your selected location.
What are the shipping costs?
Free standard shipping & returns on all orders to the Netherlands, Belgium, Germany, France, and the U.K. For other countries, the shipping cost depends on the selected service and will be displayed at checkout.
How long will it take for my order to arrive?
The estimated delivery time is based on your location. We always aim to process and dispatch all orders within 24 business hours.
When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number and a more exact delivery date. Our warehouse only operates during business hours, Monday to Friday.
How can I track my order?
When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number. If you have not received this email you can check your spam filter to see if the email has accidentally ended up there. If you cannot find your shipping confirmation please contact our customer service team and we will assist you further.
I did not receive my order, what should I do?
If you haven’t received your order within the expected delivery time, please contact our customer service within 30 days* from the date the order was placed.
*After this period of time, we are not able to claim any lost orders.
To what countries do you ship DDP? (Delivered Duties Paid)
We currently ship DDP to all countries worldwide.
Do you ship to PO boxes?
Unfortunately, we are not able to send packages to PO boxes in any of the countries that we deliver to at the moment.
RETURNS AND EXCHANGES
What is the return policy?
- All products must be returned within 30 days since the order was received.
- All products must be returned in their original condition.
- All returns must include the original packaging.
This applies to all products on our website, including products on sale and underwear.
How can I return my order?
To return your order, follow the steps below:
1. Login our return portal
2. Register your return in the portal.
3. Your return will be assessed and once approved you will receive a pre-paid return label.
Print your return label or on your mobile. Locate your nearest service point for drop off.
When the carrier has scanned your return we will send you a confirmation email to let you know that your return is on its way back to our warehouse.
When received at the warehouse, your return will be processed within 5 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 1-3 business days.
Do you offer free returns?
Yes we do offer free returns within 30 days.
I Want to exchange a product?
If you’d like to exchange an item, the easiest and fastest way is to register your return through our return portal and place a new order for the desired item.
Once your return is received and approved, you’ll be refunded through your original payment method.
Can I use my own carrier?
Yes. The returnaddress is:
Company name: Mansour Clothing International B.V.
Street: Halstraat 27
Zip-code: 4811HV
City: Breda
Country: The Netherlands